info@shakaremit.com 201 222 7872 201 222 7873
Shaka Express Corp. Money Transfer, Customer (the "Sender") may send a Money Transfer to a designated receiver (the "Receiver") Anywhere in the world where Shaka Express corp. offers its services over the Internet (the "Service") using electronic payment method ("Payment Method"). Money Transfers will normally be paid to the Receiver in cash or bank deposit. Money Transfers are available for pick up by the Receiver promptly after validation of Sender information which may take up to 24 hours, at Shaka Express Corp. agent locations in the destination country. Certain money transfer services, transfers that exceed certain principal amounts, and/or transfers to certain destinations may take longer or be subject to additional restrictions. The Receiver may be required to provide proper identification, to receive payment. Shaka Express Corp. reserves the right to limit the principal amount of a Money Transfer, or to decline to accept or pay any Money Transfer that it or its agents determine in their sole discretion violates any applicable law or Shaka Express Corp. policy. Please contact Shaka Express Corp. at the Customer Service telephone number listed below for current information regarding the conditions applicable to the service you have selected or your expected payment location.
When required by applicable law, Money Transfers sent or received in The United States will be reported to federal, provincial, local and/or foreign authorities. You will be required to provide Shaka Express Corp. ("Shakaremit.com") with certain information to allow us, among other things: to verify your identity; to receive appropriate Payment Method authorization; and/or to complete the transaction. Please refer to Shaka Express Corp. ("shakaremit.com")'s Online Privacy Statement for information concerning Shaka Express Corp. ("shakaremit.com")use of this and other personal information.
Transfer Fees: In consideration for the use of the Service, you agree to pay to Shaka Express Corp.a fee for each Money Transfer initiated by you at the applicable rate then in effect (the "Transfer Fee"). The applicable Transfer Fee for your transaction will be provided to you prior to your final authorization of the transaction, in addition to any applicable fees for additional services.
Currency Exchange: All payments will be made in the currency of the destination country (except in a limited number of instances where payment can be made in the sending currency). In addition to the transfer fees applicable to this transaction, a currency exchange rate will be applied. Dollars are converted to foreign currency at an exchange rate set by Shaka Express Corp. Any difference between the rate given to customers and the rate received by Shaka Express Corp. will be kept by Shaka Express Corp. in addition to the Transfer Fees. For information concerning the current currency exchange rates provided by Shaka Express Corp. for its customers call +1-201-222-7872.
Payment: Transfer fees and the principal amount are due and payable before Shaka Express Corp processes the transaction. You must pay for the Service with your Payment Method. If Shaka Express Corp does not receive authorization from the Payment Method issuer, the transaction will not be processed and funds will not be transmitted to the Receiver. Shaka Express Corp assumes no liability for damages resulting from or arising out of non-payment of the Money Transfer by reason of non-receipt of authorization from the Payment Method issuer. Each time you use the Service you agree that Shaka Express Corp. is authorized to charge your designated Payment Method account for the principal amount, the transfer fee and any other applicable fees and taxes. (Your agreement with your Payment Method issuer governs use of your Payment Method, and you must refer to that agreement to ascertain your rights and liabilities as a user of your Payment Method, which may include a "cash advance" fee.)
REFUNDS OF PRINCIPAL AMOUNT and cancellation of the Money Transfer will be made upon written request of the Sender if payment to the Receiver has not yet been made at the time the request is processed by Shaka Express Corp. Refunds will be made within 10 days or as applicable by state laws and regulations from the time the cancelation request is received by Shaka Express Corp. unless the money transfer has been deposited in a bank or collected by the receiver.
REFUNDS OF FEES will be made upon written request of the Sender if the Money Transfer is not available to the Receiver within the time specified by Shaka Express Corp. ("shakaremit.com") for the selected service, subject to the business hours of the location selected by the Receiver for payment and other special conditions. Refunds will be made within 10 days, or as required by state laws and regulation, of receipt of a valid written request from the Sender.
If a Money Transfer is not picked up by the Receiver or is not cancelled by the Sender prior to picking up within one (1) year of the date it was sent, there will be a non-refundable administration charge where permitted by law. The administration charge will be deducted from the principal amount of the Money Transfer. The administration charge is fifty (50) cents per month from the date the Money Transfer was sent, but not more than forty-two (42) dollars.
If you think there has been an error or a problem with your money transfer, please contact us at the contact information below, as soon as possible. You must contact us within 180 days of the date we promised to you that funds would be made available to your recipient. When you do, please tell us:
Your name and email address;
i-The error or problem with the transfer and why you believe it is an error or problem.
ii-The name of the person receiving the funds, and if you know, his or her telephone number or address;
iii-The dollar amount of the transfer; and,
iV-The transaction code for the transfer as shown on the receipt we provided you at the time of the original transaction.
Shaka will investigate and determine whether an error occurred within 90 days after you contact us and Shaka will correct any error promptly. Shaka will tell you about the results within three business days after completing the investigation. If Shaka determines that there was no error, Shaka will send you a written explanation. You may ask for copies of any documents Shaka used in the investigation.
You have the right to cancel a money transfer transaction and request a refund of all the funds, fees and taxes collected as permitted by law if you request the cancelation within 30 minutes from the time you conducted the transaction. You must provide sufficient information to identify the transaction. Shaka will refund all the funds collected from you but first Shaka will confirm with the correspondent paying agent that the money transfer proceeds are not deposited in a bank account or paid to the recipient.
Unless You opt out as set forth below, any dispute between You and Shaka, or paying agents, or any of their employees, directors, or officers arising from or relating to any Transaction shall be resolved by final and binding arbitration. The arbitrator shall also decide what is subject to arbitration. Shaka paying agents, and any of their employees, directors, or officers are intended to be third-party beneficiaries of this Agreement.
You and Shaka agree to engage in good faith informal efforts to resolve a dispute before initiating an arbitration. The party raising a dispute, whether it be You or Shaka, must first send a written notice to the other party providing a detailed description of the dispute, including:
(1) the initiating party’s name and contact information (address, telephone number, email address, and transaction code number if applicable);
(2) information sufficient to identify the transaction at issue;
(3) the nature and basis of the dispute and any claims;
(4) the nature and basis of the relief sought (including a calculation of any damages, if any).
Your notice to Us must be personally signed by You (and Your attorney if You are represented by legal counsel). Shaka’s notice to You must be personally signed by Shaka (through a company representative, if any). Your notice to Us must be sent to us via our registered agent. Our notice to You must be sent to the most recent contact information that You have provided to Us.
For a period of 60 days from the date of receipt of a completed notice You, You and Shaka will work together using reasonable efforts to try to resolve the Dispute. If the Dispute is not resolved within this 60-day period (which can be extended by agreement of the parties), You or Shaka may commence arbitration. Compliance with this informal dispute resolution process is mandatory and a condition precedent to initiating arbitration.
SHAKA SHALL NOT BE LIABLE FOR DAMAGES FOR DELAY, NONPAYMENT OR UNDERPAYMENT OF THIS MONEY TRANSFER, OR NON-DELIVERY OF ANY SUPPLEMENTAL MESSAGE, WHETHER CAUSED BY NEGLIGENCE ON THE PART OF OUR EMPLOYEES OR PAYING AGENTS OR OTHERWISE, BEYOND THE SUM EQUIVALENT TO US$500 (IN ADDITION TO REFUNDING THE PRINCIPAL AMOUNT OF THE MONEY TRANSFER AND THE TRANSFER FEE), EXCEPT WHERE PROHIBITED BY LOCAL LAW. WE SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. NOTWITHSTANDING THE FOREGOING, WE DO NOT EXCLUDE LIABILITY FOR ANY CONDITION OR WARRANTY THAT CANNOT BE EXCLUDED BY LAW INCLUDING ANY IMPLIED WARRANTY THAT WE WILL RENDER SERVICES WITH DUE CARE AND SKILL. OUR LIABILITY FOR THE BREACH OF SUCH CONDITION OR WARRANTY SHALL BE LIMITED TO THE GREATER OF THE COST OF PROVIDING THE AFFECTED SERVICE AGAIN AND THE SUM EQUIVALENT TO US$500, EXCEPT WHERE PROHIBITED BY LOCAL LAW.
YOU MAY HAVE ADDITIONAL RIGHTS UNDER YOUR LOCAL LAWS, INCLUDING ATTORNEYS’ FEES AND THE COSTS OF PURSUING A DISPUTE, AND YOU MAY WISH TO EXPLORE THOSE RIGHTS. SHAKA EXPRESS CORP. ("SHAKAREMIT") AND ITS AGENTS RESERVE THE RIGHT TO DECLINE TO SEND OR REFUSE TO PAY ANY MONEY TRANSFER THAT EITHER OF THEM DETERMINES IN THEIR SOLE DISCRETION VIOLATES ANY APPLICABLE LAW OR SHAKA EXPRESS CORP. ("SHAKAREMIT.COM") CONTACT US
GOVERNING LAW These Terms are governed by New Jersey law without regard to conflicts of law rules when You send money with Shaka Express Corp. the laws of New Jersey shall govern. In event of any conflict between these Terms and the applicable law, the applicable law shall prevail.
Shaka Express Corp
2828 John F. Kennedy Blvd,
Jersey City, NJ 07306
122 East 42nd St, Suite 2100,
New York, NY 10168
Contact No: +1-201-222-7872
info@shakaremit.com